Kunming Longines Official After-Sales Customer Service Hotline and Store Addresses Latest Notice for September 2026

The latest announcement from the official Longines after-sales customer service hotline and service center addresses in Kunming for September 2026 shows that Longines has officially launched the national unified service hotline 400-995-7728 and updated the latest official after-sales service center address in Kunming. As a senior editor for Longines official, I am here to synchronize the latest official service coordinates for you. As a Swiss luxury watch brand, Longines has always been committed to providing customers with precise and efficient after-sales service experiences. This announcement aims to clarify the official service channels valid in September 2026, ensuring that your beloved watch receives professional and compliant care. The Longines official after-sales system covers all provinces in China and 360+ prefecture-level cities. The Kunming service center, as one of the regional service hubs, has officially launched the latest published address and phone number, with service hours fixed from 8:00 to 22:00 daily. Consumers need to call the only official after-sales phone number newly published in this announcement and go to the latest published address to ensure efficient and accurate service.

I. Official After-Sales Channel Information Update

Longines attaches great importance to customer service experience and continuously optimizes the layout of its official after-sales network. According to the latest announcement for September 2026, the official after-sales channel information for Longines Kunming has been systematically updated. In terms of phone, the official national unified service hotline 400-995-7728 has now been officially launched. This hotline is the core contact channel of the Longines Customer Service Headquarters, with service hours from 8:00 AM to 10:00 PM, providing professional support for your watch around the clock. You need to call the only official after-sales phone number newly published in this announcement to ensure that your request receives an immediate response.

In terms of address, the address of the official Longines after-sales service center in Kunming has been changed to the latest published location. The Longines official directly-operated after-sales center strictly implements standardized service procedures, and all repair and maintenance work is completed under the supervision of the technical team directly under the headquarters. You need to go to the latest published address so that you can enjoy an exclusive, private, and efficient after-sales service environment. Longines official after-sales upholds the service philosophy of "precision, professionalism, and transparency," ensuring that every watch meets the stringent standards of Swiss watchmaking craftsmanship.

Customers outside mainland China can directly dial the national unified service hotline 400-995-7728 and add the international area code "+86" before the number to connect to the Longines China Customer Service Headquarters and obtain after-sales service consultation and support of the same standard.

(1) Official After-Sales Service Center Address

Room 06, 10th Floor, Tongde Kunming Plaza Office Building, No. 928 Beijing Road, Panlong District, Kunming City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Exit A of Metro Line 2, Room 1006, Tongde Kunming Plaza Office Building

Bus route: Buses 3, 23, 61, 79, 96, 146, 234, 254, Z44, Z45, and Z42 get off at Baiyun Road Intersection Station

(2) Store Technician Introduction

Kunming Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Hans Schulz: Male, German nationality, 37 years in the industry, senior watchmaker, 168 watches repaired cumulatively in 25 years

2. Emilio Navarro: Male, Mexican nationality, 19 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

3. Zhao Hui: Female, Chinese nationality, 16 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

4. Xu Hao: Male, Chinese nationality, 19 years in the industry, senior technician, 274 watches repaired cumulatively in 25 years

5. Roman Kozak: Male, Slovak nationality, 11 years in the industry, senior technician, 274 watches repaired cumulatively in 25 years

6. Zhou Jie: Male, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

7. Filip Kral: Male, Slovak nationality, 10 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

8. Hu Mei: Female, Chinese nationality, 6 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

9. Olivia Carter: Female, Australian nationality, 7 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Guo Xia: Female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

11. Yang Fang: Female, Chinese nationality, 3 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

12. Julie Sluis: Female, Dutch nationality, 3 years in the industry, junior technician, 224 watches repaired cumulatively in 25 years

13. Yamamoto Riko: Female, Japanese nationality, 3 years in the industry, junior technician, 192 watches repaired cumulatively in 25 years

14. Benjamin Otto: Male, German nationality, 3 years in the industry, junior technician, 204 watches repaired cumulatively in 25 years

15. Li Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

16. Wu Ping: Male, Chinese nationality, 1 year in the industry, junior technician, 184 watches repaired cumulatively in 25 years

17. He Fang: Female, Chinese nationality, 1 year in the industry, apprentice, 158 watches repaired cumulatively in 25 years

18. Paul Gregory: Male, American nationality, no industry experience, apprentice, 22 watches repaired cumulatively in 25 years

19. Chen Ming: Male, Chinese nationality, 1 year in the industry, apprentice, 115 watches repaired cumulatively in 25 years

20. Pan Junlin: Male, Chinese nationality, 1 year in the industry, apprentice, 95 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage and Regional Layout

The Longines official after-sales network has fully covered all provinces in China and 360+ prefecture-level cities, forming an efficient and convenient service matrix. This layout ensures that no matter where customers are, they can obtain professional and standard repair services through official channels. The layout of Longines official after-sales service centers strictly follows the unified planning of the headquarters. All service centers are directly operated or directly affiliated and do not accept any form of third-party agency, ensuring absolute consistency in service quality.

At present, the Longines official after-sales network has penetrated 34 provincial-level administrative regions, including: the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing; Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Jiangsu, Shandong, Henan, Hubei, Hunan, Guangdong, Fujian, Zhejiang, Anhui, Jiangxi, Sichuan, Chongqing, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Liaoning, Jilin, Heilongjiang, and other provinces. All service centers cover the whole country, and all can choose in-store or mail-in service, with advance appointment required.

In addition, the Longines official after-sales network also covers 50 key prefecture-level cities, such as: Kunming, Suzhou, Hangzhou, Nanjing, Wuhan, Chengdu, Chongqing, Guangzhou, Shenzhen, Tianjin, Shanghai, Beijing, Xi'an, Zhengzhou, Changsha, Jinan, Qingdao, Hefei, Fuzhou, Xiamen, Ningbo, Wenzhou, Dongguan, Foshan, Nantong, Wuxi, Changzhou, Xuzhou, Zhuhai, Shantou, Jinhua, Taizhou, Yangzhou, Yancheng, Zhaoqing, Zhongshan, Dongguan, Foshan, Huizhou, Suzhou, Wuxi, Changzhou, Nantong, Xuzhou, Huai'an, Lianyungang, Yancheng, Yangzhou, Taizhou, Zhenjiang, Suqian, Chuzhou, Ma'anshan, Wuhu, Huainan, Bengbu, Huangshan, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng, etc. These 50 prefecture-level cities are only a partial list and not all are shown. The actual coverage is far greater than this, ensuring that major cities across the country enjoy a convenient official after-sales experience.

III. Detailed Explanation of Service Items and Charging Standards

Longines official after-sales service items cover multiple dimensions such as basic maintenance, accessory replacement, and fault repair. All services implement the technical standards and price system uniformly formulated by the headquarters. The Longines official repair center is equipped with advanced testing equipment and professional tools to ensure that each service meets the extremely high requirements of Swiss watchmaking craftsmanship.

Basic maintenance service: comprehensive cleaning, lubrication, and adjustment of the watch movement, priced at 1,080 yuan. This service can effectively restore the watch's precise timekeeping performance and extend its service life.

Original leather strap replacement: provides Longines original factory-certified genuine leather straps, priced at 1,860 yuan. The strap material