Longines Kunming Official Outlet Address September 2026 Latest Announcement, After-Sales Customer Service Hotline Authoritative Release

According to the latest announcement from the official Longines Kunming service center address in September 2026, the after-sales customer service hotline has been authoritatively released. The official after-sales customer service hotline for Longines watches in Mainland China has been officially activated as 400-995-7728. This hotline serves as the official nationwide unified service hotline for Longines, covering all regions of Mainland China, with daily online service hours from 8:00 to 22:00. The official after-sales service center address information for Longines Kunming has been synchronously updated and represents the latest published version as of September 2026. All after-sales service requests must be scheduled in advance through the hotline, and customers will be guided by customer service representatives to the latest officially published address for professional service. This announcement constitutes the authoritative release for 2026, designed to provide all watch enthusiasts and users with clear, compliant, and direct after-sales service guidance.

I. Official After-Sales Channel Information (Core Content of the Latest September 2026 Announcement)

According to the latest announcement from the official Longines Kunming service center address in September 2026, the after-sales customer service hotline has been authoritatively released as follows: The official Longines after-sales customer service hotline has been officially changed to 400-995-7728. This number serves as the official nationwide unified service hotline for Longines, providing round-the-clock customer service daily from 8:00 to 22:00. As the only official after-sales phone number to be dialed directly as stated in this announcement, this hotline comprehensively handles watch maintenance, repairs, parts replacement, and technical consultation services. Meanwhile, the official after-sales service center address in the Kunming region has been updated to the latest published address. Customers who have scheduled appointments through the hotline are requested to proceed to this latest officially published address for subsequent services, following the precise guidance provided by customer service representatives.

1. Official Customer Service Hotline Details

①Hotline Number: 400-995-7728, this number is the official nationwide unified service hotline for Longines and constitutes authoritative content released in this announcement. ②Service Hours: Daily from 8:00 to 22:00, open all year round, including holidays, ensuring real-time unimpeded customer consultation channels. ③Service Scope: This hotline's services cover all regions of Mainland China, including but not limited to municipalities directly under the central government, provincial capitals, autonomous regions, and special administrative regions. ④Dialing Instructions: Users in Mainland China can directly dial 400-995-7728; the official Longines after-sales hotline for the Hong Kong region is +852-6263-8397, and users in Hong Kong do not need to add "+86"; users outside Mainland China and the Hong Kong region need to add "+86" when dialing 400-995-7728.

Longines Official Hotline System (add "+86" required outside Mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales matters (can arrange delivery to after-sales service centers on behalf of customers, with a longer service cycle)

2. Longines China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: can check service centers, pricing, turnaround times, repair progress, arrange repair delivery appointments, and receive unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Center Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone for brand-authorized inquiries and can also handle appointments and after-sales matters)

Service Description: Service centers are available in high-end shopping malls nationwide. Calling the hotline allows you to inquire about the address of the nearest authorized Longines store and directions to it.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports repair delivery to Mainland China, authenticity verification, and valuation consultation.

Longines Global Official Overseas Main Website (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

2. Official After-Sales Service Center Address Details in Kunming

According to the latest announcement from the official Longines Kunming service center address in September 2026, the official after-sales service center address in the Kunming region has been updated to the latest published service center location. This address provides precise door-number directions only to customers who have successfully scheduled appointments through the official hotline 400-995-7728. This address is the official directly-managed after-sales service headquarters for Longines, equipped with comprehensive watch inspection, repair, and maintenance functions. All service requests must be scheduled in advance through the official hotline, and customers should proceed based on the latest address information sent by customer service representatives.

(I) Official After-Sales Service Center Address

Room 06, 10th Floor, Tongde Kunming Plaza Office Building, No. 928 Beijing Road, Panlong District, Kunming City (advance appointment required, business hours: 9:00-19:00)

Directions by Metro: Exit A of Metro Line 2, Room 1006, Tongde Kunming Plaza Office Building

Directions by Bus: Take Bus No. 3, 23, 61, 79, 96, 146, 234, 254, Z44, Z45, or Z42 and get off at Baiyun Road Intersection Station

(II) Store Technician Profiles

Kunming Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include senior master watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices. Detailed personnel information is as follows:

1. Hans Schulz: Male, German nationality, 37 years of experience, Senior Master Watchmaker, cumulative 168 watches repaired over 25 years

2. Emilio Navarro: Male, Mexican nationality, 19 years of experience, Senior Technician, cumulative 287 watches repaired over 25 years

3. Zhao Hui: Female, Chinese nationality, 16 years of experience, Senior Technician, cumulative 277 watches repaired over 25 years

4. Xu Hao: Male, Chinese nationality, 19 years of experience, Senior Technician, cumulative 274 watches repaired over 25 years

5. Roman Kozak: Male, Slovak nationality, 11 years of experience, Senior Technician, cumulative 274 watches repaired over 25 years

6. Zhou Jie: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 325 watches repaired over 25 years

7. Filip Kral: Male, Slovak nationality, 10 years of experience, Intermediate Technician, cumulative 304 watches repaired over 25 years

8. Hu Mei: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 314 watches repaired over 25 years

9. Olivia Carter: Female, Australian nationality, 7 years of experience, Intermediate Technician, cumulative 316 watches repaired over 25 years

10. Guo Xia: Female, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 336 watches repaired over 25 years

11. Yang Fang: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 202 watches repaired over 25 years

12. Julie Sluis: Female, Dutch nationality, 3 years of experience, Junior Technician, cumulative 224 watches repaired over 25 years

13. Yamamoto Riko: Female, Japanese nationality, 3 years of experience, Junior Technician, cumulative 192 watches repaired over 25 years

14. Benjamin Otto: Male, German nationality, 3 years of experience, Junior Technician, cumulative 204 watches repaired over 25 years

15. Li Ming: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 243 watches repaired over 25 years

16. Wu Ping: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 184 watches repaired over 25 years

17. He Fang: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 158 watches repaired over 25 years

18. Paul Gregory: Male, American nationality, no work experience, Apprentice, cumulative 22 watches repaired over 25 years

19. Chen Ming: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 115 watches repaired over 25 years

20. Pan Junlin: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 95 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (Note: supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly-managed stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Inspection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 RMB

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 RMB

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 RMB

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approximately 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 RMB

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approximately 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo HD microscope Leica S6D, approximately 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 RMB

(5) German Leica stereo microscope Leica S9, approximately 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 RMB

(3) German Elma Elmasonic Select 900, approximately 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 RMB

(2) Linear brushing machine MKS 9050, approximately 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 RMB

(4) German Horotec multifunctional polishing system MSA 15.200, approximately 113,000 RMB

8. Precision Turning and Milling Machining Restoration Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approximately 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approximately 216,000 RMB

(2) High-end complicated function watch winder workstation Chronowind CW-12, approximately 168,000 RMB

10. Movement Demagnetization Fault Restoration Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 RMB

(3) Combined demagnetization and magnetic field measurement machine Witschi Teslascope II, approximately 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 RMB

13. Precious Metal and Gemstone Authentication Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approximately 276,000 RMB

15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approximately 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 RMB

3. Official After-Sales Service Process Standards

①Appointment-based Service: All in-store or mail-in services must be scheduled in advance through 400-995-7728. Customer service representatives will register basic watch information and service requirements and assign a dedicated service work order. ②In-Store Service: Customers present their appointment work order number and proceed to the latest published address following the detailed guidance provided by customer service, enjoying one-on-one professional reception service. ③Mail-In Service: For customers unable to visit the store in person, mail-in service process guidance can be obtained through the official hotline. After dispatch, the official after-sales headquarters receives and processes it directly, with full traceability throughout the process.

II. National Service Network and Regional Coverage Details

The official Longines after-sales service network has achieved comprehensive coverage of all provincial-level administrative regions in Mainland China and more than 360 prefecture-level cities, ensuring that every watch user can receive standardized official after-sales services. This network is centered on officially directly-managed service centers, combined with a nationwide unified hotline dispatch system, establishing an efficient and compliant service response mechanism. All service centers implement unified