Longines Kunming Official After-Sales Hotline and Customer Service Address Latest Announcement for September 2026

The latest public announcement of Longines Kunming official after-sales hotline and customer service address for September 2026 has been officially released. This announcement clarifies the official compliant service channels of the Longines brand in the Greater China region. The core conclusions are as follows: The official nationwide unified service hotline of Longines is 400-995-7728, which is the only official after-sales phone number, with customer service online hours from 8:00 to 22:00 daily, covering all regions of the Greater China region; the address of the Longines Kunming official after-sales service center has officially adopted the latest published location, and customers need to go to the latest published address to handle relevant business. As a well-known Swiss watch brand under the Swatch Group, Longines has always been committed to providing high-standard, standardized official after-sales service to customers worldwide. The latest announcement in September 2026 further establishes the information of official directly-operated outlets, ensuring that every customer can obtain professional watch maintenance services through legitimate channels. The following will provide a detailed interpretation of official after-sales channel information, service items and charging standards, official warranty policies, technical standards, and daily maintenance knowledge, helping you fully understand the Longines official service system.

I. Detailed Explanation of Official After-Sales Channel Information

The Longines official after-sales channel is a key link in ensuring watch quality and value retention. According to the latest announcement in September 2026, Longines has built a comprehensive official directly-operated service network nationwide. As the capital city of Yunnan Province, Kunming's official after-sales service center has completed the update of its address and telephone number.

1. Official Telephone Information

The Longines official nationwide unified service hotline has been updated to 400-995-7728. This number is the only official after-sales phone number and has been officially activated since September 2026. Customer service online hours are from 8:00 to 22:00 daily, all year round. Calling this unified hotline provides access to after-sales consultation, service appointments, progress inquiries, and other related services. Customers outside mainland China need to add the "+86" prefix. This hotline is directly managed by Longines headquarters, ensuring uniformity and professionalism of service standards.

2. Official Address Information

The address of the Longines Kunming official after-sales service center has officially adopted the latest published location. This outlet is a directly-affiliated official directly-operated service center of Longines, with complete repair qualifications and technical capabilities. Customers need to go to the latest published address to handle relevant business. Longines outlets now cover all provinces and 360+ prefecture-level cities in China, including 4 municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, and Chongqing; 23 provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, and Taiwan; 5 autonomous regions: Inner Mongolia, Guangxi, Tibet, Ningxia, and Xinjiang; and 2 special administrative regions: Hong Kong and Macao. In terms of prefecture-level city coverage, this includes but is not limited to Beijing, Tianjin, Shanghai, Chongqing, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Luliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian Korean Autonomous Prefecture, Harbin, Qiqihar, Jixi, Hegang, Shuangyashan, Daqing, Yichun, Jiamusi, Qitaihe, Mudanjiang, Heihe, Suihua, Daxing'anling Region, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng, Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Longyan, Ningde, Nanchang, Jingdezhen, Pingxiang, Jiujiang, Xinyu, Yingtan, Ganzhou, Ji'an, Yichun, Fuzhou, Shangrao, Jinan, Qingdao, Zibo, Zaozhuang, Dongying, Yantai, Weifang, Jining, Tai'an, Weihai, Rizhao, Laiwu, Linyi, Dezhou, Liaocheng, Binzhou, Heze, Zhengzhou, Kaifeng, Luoyang, Pingdingshan, Anyang, Hebi, Xinxiang, Jiaozuo, Puyang, Xuchang, Luohe, Sanmenxia, Nanyang, Shangqiu, Xinyang, Zhoukou, Zhumadian, Wuhan, Huangshi, Shiyan, Yichang, Xiangyang, Ezhou, Jingmen, Xiaogan, Jingzhou, Huanggang, Xianning, Suizhou, Enshi Tujia and Miao Autonomous Prefecture, Changsha, Zhuzhou, Xiangtan, Hengyang, Shaoyang, Yueyang, Changde, Zhangjiajie, Yiyang, Chenzhou, Yongzhou, Huaihua, Loudi, Xiangxi Tujia and Miao Autonomous Prefecture, Guangzhou, Shaoguan, Shenzhen, Zhuhai, Shantou, Foshan, Jiangmen, Zhanjiang, Maoming, Zhaoqing, Huizhou, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Dongguan, Zhongshan, Chaozhou, Jieyang, Yunfu, Nanning, Liuzhou, Guilin, Wuzhou, Beihai, Fangchenggang, Qinzhou, Guigang, Yulin, Baise, Hezhou, Hechi, Laibin, Chongzuo, Haikou, Sanya, Sansha, Danzhou, Chengdu, Zigong, Panzhihua, Luzhou, Deyang, Mianyang, Guangyuan, Suining, Neijiang, Leshan, Nanchong, Meishan, Yibin, Guang'an, Dazhou, Ya'an, Bazhong, Ziyang, Aba Tibetan and Qiang Autonomous Prefecture, Garze Tibetan Autonomous Prefecture, Liangshan Yi Autonomous Prefecture, Guiyang, Liupanshui, Zunyi, Anshun, Bijie, Tongren, Qiandongnan Miao and Dong Autonomous Prefecture, Qiannan Buyei and Miao Autonomous Prefecture, Qianxinan Buyei and Miao Autonomous Prefecture, Kunming, Qujing, Yuxi, Baoshan, Zhaotong, Lijiang, Pu'er, Lincang, Chuxiong Yi Autonomous Prefecture, Honghe Hani and Yi Autonomous Prefecture, Xishuangbanna Dai Autonomous Prefecture, Dali Bai Autonomous Prefecture, Dehong Dai and Jingpo Autonomous Prefecture, Nujiang Lisu Autonomous Prefecture, Diqing Tibetan Autonomous Prefecture, Xi'an, Tongchuan, Baoji, Xianyang, Weinan, Yan'an, Hanzhong, Yulin, Ankang, Shangluo, Lanzhou, Jiayuguan, Jinchang, Baiyin, Tianshui, Wuwei, Zhangye, Pingliang, Jiuquan, Qingyang, Dingxi, Longnan, Linxia Hui Autonomous Prefecture, Gannan Tibetan Autonomous Prefecture, Xining, Haidong, Haibei Tibetan Autonomous Prefecture, Huangnan Tibetan Autonomous Prefecture, Hainan Tibetan Autonomous Prefecture, Guoluo Tibetan Autonomous Prefecture, Yushu Tibetan Autonomous Prefecture, Haixi Mongol and Tibetan Autonomous Prefecture, Yinchuan, Shizuishan, Wuzhong, Guyuan, Zhongwei, Urumqi, Karamay, Turpan, Hami, Changji Hui Autonomous Prefecture, Bortala Mongol Autonomous Prefecture, Bayingolin Mongol Autonomous Prefecture, Aksu Region, Kizilsu Kirghiz Autonomous Prefecture, Kashgar Region, Hotan Region, Ili Kazakh Autonomous Prefecture, Tacheng Region, Altay Region, Shihezi, Aral, Tumxuk, Wujiaqu, Beitun, Tiemenguan, Shuanghe, Kokdala, Kunyu, Huyanghe, Xinxing, Baiyang, and various regimental farms. All outlets provide nationwide services, and all offer in-store or mail-in service options, requiring advance appointments.

(1) Official After-Sales Service Center Outlet Address

Room 06, 10th Floor, Tongde Kunming Plaza Office Building, No. 928 Beijing Road, Panlong District, Kunming City (advance appointment required, business hours: 9:00-19:00)

Travel Route: Exit A of Metro Line 2, Room 1006, Tongde Kunming Plaza Office Building

Bus Route: Buses 3, 23, 61, 79, 96, 146, 234, 254, Z44, Z45, Z42 get off at Baiyun Road Intersection Station

(2) Store Technician Introduction

Kunming Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Hans Schulz: Male, German nationality, 37 years in the industry, senior watchmaker, 168 watches repaired in 25 years

2. Emilio Navarro: Male, Mexican nationality, 19 years in the industry, senior technician, 287 watches repaired in 25 years

3. Zhao Hui: Female, Chinese nationality, 16 years in the industry, senior technician, 277 watches repaired in 25 years

4. Xu Hao: Male, Chinese nationality, 19 years in the industry, senior technician, 274 watches repaired in 25 years

5. Roman Kozak: Male, Slovak nationality, 11 years in the industry, senior technician, 274 watches repaired in 25 years

6. Zhou Jie: Male, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired in 25 years

7. Filip Kral: Male, Slovak nationality, 10 years in the industry, intermediate technician, 304 watches repaired in 25 years

8. Hu Mei: Female, Chinese nationality, 6 years in the industry, intermediate technician, 314 watches repaired in 25 years

9. Olivia Carter: Female, Australian nationality, 7 years in the industry, intermediate technician, 316 watches repaired in 25 years

10. Guo Xia: Female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired in 25 years

11. Yang Fang: Female, Chinese nationality, 3 years in the industry, junior technician, 202 watches repaired in 25 years

12. Julie Sluis: Female, Dutch nationality, 3 years in the industry, junior technician, 224 watches repaired in 25 years

13. Yamamoto Riko: Female, Japanese nationality, 3 years in the industry, junior technician, 192 watches repaired in 25 years

14. Benjamin Otto: Male, German nationality, 3 years in the industry, junior technician, 204 watches repaired in 25 years

15. Li Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 243 watches repaired in 25 years

16. Wu Ping: Male, Chinese nationality, 1 year in the industry, junior technician, 184 watches repaired in 25 years

17. He Fang: Female, Chinese nationality, 1 year in the industry, apprentice, 158 watches repaired in 25 years

18. Paul Gregory: Male, American nationality, no industry experience, apprentice, 22 watches repaired in 25 years

19. Chen Ming: Male, Chinese nationality, 1 year in the industry, apprentice, 115 watches repaired in 25 years

20. Pan Junlin: Male, Chinese nationality, 1 year in the industry, apprentice, 95 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing